Oracle recently announced the results of its “Making the Grade: Optimizing the Higher Education Student Experience” report, which surveyed more than 1,000 undergraduate students and 180 higher education administrators to examine where student services stand today, the impact those services have on overall student satisfaction and how higher education institutions can improve services and address opportunities like social media and mobile apps.


According their message, Oracle will host a Webcast on Wednesday, September 19 at 2 p.m. ET to discuss the study’s findings and provide real-world examples of how technology can improve student services. Panelists will include Bill Carter, vice chancellor of information technology, Houston Community College, and Cole Clark, global vice president, education and research industry, Oracle. To register for the Webcast click here.

Cole Clark, global vice president, Education and research industry, Oracle said “While administering class registration or processing financial aid isn’t as headline grabbing as constructing a new building, the student services a school provides have a significant impact on a student’s educational experience. This report demonstrates that investments in student services’ technology pay long-term dividends. Schools that focus on the basics – such as ensuring information accessibility, providing multiple contact points for students and delivering consistent processes – and leverage mobile and social media platforms to engage students, will provide an unforgettable positive educational experience, and in turn, make institutions more competitive”


The key Findings of the report shows that sixty-six percent of students say the service they receive has a direct impact on their overall satisfaction with their school. Students who are satisfied with their school’s student services are significantly more likely than those who are not to recommend their school to other potential students and donate following graduation.


Only 60 percent of students say their school meets their customer service expectations and 57 percent say their school treats them as valued customers. Only 19 percent of administrators feel they have a 360 degree view of their students. A majority of administrative respondents note they either have multiple views of students and have to piece that information together(31 percent), or have multiple views of students and find the information conflicting (20 percent)


New forms of communication offer additional avenues for schools to engage students. Currently, only 39 percent of students and 27 percent of administrators rank their student services’ mobile access as very good. In addition, just 15 percent of students and 10 percent of administrators say their school is very successful at leveraging social media to keep students informed.


When asked which areas their school should focus on to improve services, 54 percent of students and 61 percent of administrators noted their schools should make it easier to determine where to go for answers. Other top responses included provide consistent information (24 percent of students and 49 percent of administrators) and improve response times (37 percent of students and 27 percent of administrators).


The question here is- How relevant will this finding be in Africa Higher Education Community? Oracle should leverage the opportunities like the Education Network Conference to show how technology can improve Education services.

Download the full report here

Kenneth Omeruo
Omeruo Ndukaku Kenneth is an Innovation Management expert,the CEO of Emerging Media,a new media company.He is a member of ISPIM - International Society for Professional Innovation Management and the US-Africa chamber of Commerce.He is the Founder of TechTrends Nigeria Blog,Nigeria Innovation Summit and the African Innovation Academy.Kenneth is a highly sought-after Internet Marketing Consultant who has through his seminars, articles, training and consulting, helped many organizations, Individuals, Businesses maximize the Internet for business purposes.Kenneth has also being featured as a guest on the TV show TODAY ON STV Nigeria and on Bloomberg Africa TV.He is the author of the best –selling Internet Book: How To Create Unlimited Internet Wealth. He is a syndicated columnist with the following Newspapers in Nigeria: Daily Independent, Financial Standard, PUNCH, BusinessDay, and Sun.Kenneth organises the EduNet Conference for Universities in Nigeria. Kenneth is a member of Institute of Software Practitioners of Nigeria( ISPON ) Roundtable For Capacity Development in Nigeria,member pre-selection committee for Nigeria at the UN World Summit Awards,a Panelist for Youth Enterprise With Innovation in Nigeria(YouWIN)-a Federal government initiative created by the ministry of finance,supported by ministries of Communications Technology,Youth Development,Worldbank and DFID. A 2013 Judge at the Google Cloud Developers Challenge for Sub Saharan Africa.He has been a contributing editor of Nigeria Communications Week,Africa Telecom and IT Business Magazine,ICT Today magazine,M2 magazine.Kenneth has been invited to the Commonwealth Telecommunications Organisation Forum, Oracle Open World Conference USA, Oracle Cloud World Dubai, and GITEX Dubai. He now lives in New York with his family and presently working on an Open Innovation project for Nigeria. You can contact Kenneth through email: (kenneth (at)techtrendsng.com) Facebook:www.facebook.com/Kenneth.omeruo On Twitter:www.twitter.com/kennethomeruo Skpe:Kenneth.Omeruo

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