Samsung Electronics, the world’s largest manufacturer of mobile handsets, has announced that it will be providing its customers in Nigeria and other pan-African countries with a 24-month ‘Accidental Damage from Handling’ (ADH) warranty to cover screen and liquid damages to its new, flagship Galaxy S4 smartphone, at no extra charge. A world first from the level of an original equipment manufacturer, the warranty includes two free repairs in the event of accidental damage to the device.
The Galaxy S4 has been on sale at Samsung stores and accredited dealers across Nigeria. The company is currently partnering major telecommunication operators and service providers in the country to encourage consumers to be one of the first to own the sought after smartphone.
Speaking at a press briefing just before the launch, Business Head, Hand Held Products, Samsung Electronics West Africa, Mr. Emmanouil Revmatas described the introduction of the warranty as a standard for the Galaxy S4, as part of Samsung’s commitment to providing its customers with innovative and impeccable after-sales services.
“At Samsung, we understand the unique needs of our customers and this is another value-added service we are introducing to provide them with comprehensive service assistance in the event of accidental handling damage to their devices. We are very excited to be the first mobile device manufacturer to come out with this level of service,” he said.
He added that Samsung Electronics will continue to provide value and long-term, sustainable support and service to its customers.
The ADH warranty will be incorporated into the existing 24-month standard factory warranty on the Galaxy S4. Customers can register their devices through Samsung’s e-Warranty service at the company’s website after making their purchase. In the event of damage, registered customers will be able to take their device to an authorized Samsung Service Centre for repairs. The Service Centre will replace the screen or board free of charge. According to Samsung, this warranty will cover only screen and liquid damages. Customers will be limited to two incidents requiring repairs within a 24-month period.
Countries where Samsung’s ADH is currently available include Nigeria, South Africa, Namibia, Zambia, Kenya, Mauritius, Ghana, Uganda, Senegal, Cote d’Ivoire, Sudan, Angola, Tanzania, Botswana, Ethiopia and Mozambique.
On her part, Samsung Electronics West Africa’s Marketing Manager for Hand Held Products, Ms. Olajumoke Okikiolu said “At Samsung, we are constantly looking for new and improved ways provide first-class service our customers wherever they are. The introduction of the ADH warranty on the Galaxy S4 smartphone is a testament to this commitment. Our customers can look forward to seeing the warranty extended to other Samsung devices in the near future.”